Customer Success Case Study
US State and Local Government: Department of Technology Management
Background
The US State and Local Government highlighted in this success story is home for over 10 million people. It is a highly productive state with an annual GDP of over $500B. This case study highlights The Department of Technology Management (DTM) of this state government. The DTM supports the business operations of the state’s agencies through a variety of services, including IT services, budget/financial management, facilities and maintenance, centralized contracting and procurement, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems. All of these state business functions and departments highly rely on their IT systems to function.
Partner
Sectigo is a close partner with Infinite Ranges. Sectigo is an innovative provider of comprehensive certificate lifecycle management (CLM) solutions that delivers a complete platform to deliver digital trust across the enterprise.
The State DTM's Technical Environment
Customer Challenges–Digital trust in a dynamic environment
The state government, through its Department of Technology Management (DTM), faced significant challenges managing its certificate infrastructure across a diverse, hybrid IT environment. As the central agency supporting critical operations for numerous state agencies, DTM’s infrastructure spans public and private clouds, legacy systems, and modern platforms—this diverse infrastructure created complexity in securing and managing digital communications.
At the heart of the issue was an outdated and highly manual Public Key Infrastructure (PKI) system. Certificate management depended on processes that were labor-intensive, error-prone, and unable to scale with growing demand. The existing system relied on Simple Certificate Enrollment Protocol (SCEP), which, while once sufficient, had become increasingly difficult to manage. Frequent outages, combined with a rigid change approval process that required weeks of lead time, made agility nearly impossible. Each new service or update risked introducing operational instability.
Complicating matters further, the State DTM needed to integrate PKI with existing Cisco and F5 network equipment—an effort hampered by compatibility and configuration hurdles. Integration with Google Cloud added another layer of complexity, due to stricter certificate and identity management standards that exceeded what the State’s current environment could accommodate.
Additionally, the State DTM was pursuing a broader application modernization effort, which only intensified the need for a scalable, secure, and automated certificate management solution. The result was a technology environment in dire need of transformation—where security, flexibility, and automation had become non-negotiable.
Solutioneering with Sectigo and Infinite Ranges
To address their digital trust and cybersecurity challenges, the State DTM looked to Sectigo for a comprehensive and reliable solution. Recognizing the scope of work and the sensitivity of the systems involved, Sectigo proposed not only a technology upgrade but also a full assessment of their existing IT environment that would require a cybersecurity-specialized professional services engagement.
Sectigo introduced Infinite Ranges to the DTM team. Infinite Ranges is a professional services firm with deep expertise in certificate lifecycle automation, security integration, and complex IT environments.
Together, Sectigo and Infinite Ranges proposed deployment of the Sectigo Certificate Lifecycle Manager (SCM)—a centralized platform designed to automate the entire certificate lifecycle, from issuance to renewal and revocation.
The SCM solution could integrate with both public and private Certificate Authorities and work within the State DTM’s current infrastructure, including F5 network devices, Microsoft’s on-prem PKI, and leading cloud providers like AWS, Azure, and Google Cloud. Infinite Ranges would guide the State DTM through all phases of this project: planning, integration, testing, and operational enablement.
This solution was appealing not just because of the technology, but also because it promised to reduce human error, improve efficiency, and align with the State DTM’s security and compliance mandates—all while supporting their long-term digital modernization strategy.
Infinite Ranges–a full-stack professional services firm
Infinite Ranges distinguished itself with a blend of technical depth, implementation agility, and collaborative partnership. The State DTM team quickly recognized the firm's ability to operate within their complex environment while also aligning with the State DTM's strict governance and security standards. From the outset, Infinite Ranges demonstrated a thoughtful and strategic approach, ensuring that the deployment would be not only technically sound but also practical within the state’s unique operational constraints.
A pivotal factor was the technical leadership provided by the Infinite Ranges lead Solution Architect (SA), whose rapid mastery of Sectigo’s tools and the State DTM’s architecture proved essential. The SA’s effective collaboration with Sectigo engineers and State DTM personnel helped maintain project momentum and build trust. Throughout the engagement, Infinite Ranges remained highly responsive, adaptable to changes, and committed to the project’s success.
Infinite Ranges wasn’t just a vendor—they became a partner that was able to translate the complexities of enterprise PKI into a solution the State DTM could maintain, scale, and trust. The State DTM later rated their engagement a 9 out of 10, citing the team’s responsiveness and deep technical support as key contributors to the project’s success.
Tangible Results – Benefits, Time Savings, and Automation
The outcome of the engagement was transformative. With the implementation of Sectigo SCM, guided by Infinite Ranges, the State DTM consolidated management of 85+ public and private domains—including critical assets like statename.gov and statei.xx.us—under a single certificate lifecycle platform.
This move dramatically simplified operations, eliminated manual processes, and significantly reduced the risks associated with outages and human error.
Manual workflows involving form submissions and email-based certificate renewals were replaced with automated issuance and renewal capabilities. Automation was extended across AWS, Azure, and on-prem infrastructure, including F5 load balancers and Microsoft’s internal PKI systems. These improvements reduced administrative burden and enabled DTM to allocate staff toward higher-value activities.
The engagement also led to the identification of a technical issue known as the “retry bug,” where certificate renewals were clustered at the same time each night, threatening to overwhelm system resources. Infinite Ranges worked with the State to begin testing mitigation strategies, including exploring options with Sectigo to randomize or stagger renewal times. Additionally, training and enablement efforts ensured that the State DTM staff could manage the system independently going forward, helping the State avoid ongoing consulting costs and promoting long-term sustainability.
Outlook and Opportunities on the Horizon
With the project’s success, the State’s Department of Technology Management now stands on stronger operational ground with an improved security posture. The system is poised for full production deployment, with major integrations completed and internal teams trained for autonomous management. The collaboration between Sectigo and Infinite Ranges not only addressed immediate technical needs but laid the foundation for ongoing improvements and innovation in digital trust and security.
Still, some work remains. Sectigo and Infinite Ranges are working with DTM to resolve lower priority issues and further refine certificate renewal timing. Concerns about Google Cloud’s shortening of public certificate lifecycles may require additional attention, as will the standing up of new Virtual Machines in the State DTM’s tightly firewalled, whitelist-only environment.
Looking ahead, there is a clear opportunity for the State to expand certificate automation to additional services and internal assets. Monthly reporting of certificate usage is already in place, and further refinement will help distinguish between active, internal, and external certificates. The robust foundation now in place gives the State DTM the flexibility to scale its PKI services with confidence, efficiency, and minimal manual intervention—supporting the broader mission of a digitally secure and modern state government.